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Returns Policy

Returns

Items that are to be returned should be in there original packaging including bags cardboard or polystyrene holders and protectors and shipped to:

DFB Sound & Light Warehouse Limited
Unit B5 Langham Park
Lows Lane
STANTON BY DALE
Derbyshire
DE7 4JR


All accessories (i.e.remotes, leads, batteries, etc should come back) unless an exception has already been agreed prior.

All items come with a minimum 1 year Maufacturers guarantee (this does not cover preowned items) which covers parts and labour for repair purposes.

Some items are not covered under this guarantee are user replaceable items that are subject to wear and tear. These include mixer crossfaders, line faders and styli (cartridge needles) lamps which cannot be guaranteed (faulty on arrival does not apply to the "not covered" rule).

Unwanted items

If you have recieved an incorrect product(s) or unwanted the item(s) these can be returned in a 14 day cooling off period, shipping charges will be refunded where items are too small to warrent a collection. Collection will be made by an agreed date if for any reason that we are unable to collect may incure additional costs to re-arrange should the error not be ours or the carriers. We will extented unwanted item to 14 days at the buyers cost of return.

Unwanted headphones and earphones may not be returned due to hygiene reasons. Software and Media (ie CD & DVD) products may not be returned and hardware products with bundled software, where the software has been registered and also made to order items, may also not be returned.


We aim to get repairs done as quickly as possible, if repair is to take more the a deem reasonable time, items will be replaced or refunded.


Item has been returned inside of 28 days will be replaced where possible subject to stock availability.

Please make sure you package your item(s) extremely well.  If item(s) are damaged in transit and it has not been packaged sufficiently may void any warranty.  
 

If you have any questions please do not hesitate to contact us on + 44 (0) 115 9770391 9am - 5pm Mon-Fri or E-mail sales@ukdj.com


DFB Sound & Light Warehouse is Located on the Boarder of Nottingham Derby & Leicester